Refunds & Returns

Returns due to change of mind are available within 5 days of purchase for a credit note only. This must be accompanied by proof of purchase. Artificial plants and flowers are excluded from this, however this will be at the discretion of management and only subject to a 2 day return from date of purchase, for a credit note only.

Any goods that are faulty or have a major problem we will repair, refund or exchange in accordance with Australian consumer law.

Plant guarantee - Our motto at Heritage Nursery is “Quality Without Compromise”. You can purchase our plants with confidence. Should you have an issue with plant quality within 6 months of purchase, following basic maintenance and watering please talk with us.  If your plant should die within six months of purchase, bring it in with the receipt as proof of purchase and we'll replace it or provide an in-store credit note to the value of the plant. This guarantee excludes seedlings and herbs.

* Heritage Nursery can update these policies at any time and will do so in the best interests of the customer and in accordance with all current consumer law.